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Insights & News

Patient Engagement: Improving the Patient-Doctor Relationship

Posted by Sue Ellen McKelvey

Solid, trusting patient-doctor relationships, always important to quality care, have become even more so in recent years. Today's healthcare consumers simply aren't satisfied with the traditional, doctor-in-the-driver's-seat relationship that once dominated healthcare interactions. Rather, they expect a more collaborative and patient-centered relationship, one that helps them feel valued, heard, and respected as active participants in their own process of care.

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Great Healthcare Management Is All About Seamless Information Management

Posted by Sue Ellen McKelvey
Information management has always been an important component of healthcare. This used to be all about the processes. Now as we look forward it is also about the ability to provide safe, effective care to healthcare consumers. However, as these efforts increase, seamless data management is key. The quality, efficiency and cost-effectiveness of healthcare delivery has placed new demands on today's healthcare providers, and there is to be a seamless flow around information management; now essential in any IT platform supporting healthcare management. Read More

Meeting The Needs Of Today's Healthcare Consumer: Solid, Secure Technology Is Essential

Posted by Sue Ellen McKelvey

Expectations of a new healthcare industry is evolving; moving the focus towards individuals, with a more personal approach rather than disease recognition and management only. This more patient-centered approach has led to a greater understanding of the needs of healthcare consumers. Among the more important revelations to emerge from that process is that today's healthcare consumer is no longer satisfied with being a passive patient, relegated to the sidelines as their providers decide what best suits their needs. Rather, they want to be recognized and increasingly expect their input to be important in the decision making process; they are more empowered as consumers or clients at the center of their own healthcare journey.

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Patients With An Online Portal Value Preventive Care

Posted by Sue Ellen McKelvey

Every healthcare provider is aware of the importance of a preventive approach to care where ever possible. The fact remains that this is a generation that was educated to come to the doctor when they had a problem. However, to get these people on board to accept and then actually follow your preventive care guidelines can be a frustrating task. Some will not take prevention seriously and see no reason to see healthcare providers unless they feel poorly. Others may have a clear understanding of what they need, when they need it and already educated by online activities to follow-through with a program for overall health and wellness. and yet these people still skip wellness visits or screening tests when they are 'too busy'. So what can providers do to get more people acting responsibly and driving their own preventive care program? Patient portal or online software access can help, and here we want to discuss just how the patient online, engaged in their journey can make the difference.

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How Solid, Comprehensive Healthcare IT Can Help Reduce Readmissions

Posted by Sue Ellen McKelvey

Hospital readmissions occur; some are unavoidable and others may be assisted more in their needs after their disharge to minimise the need for readmissions. How to avoid patient readmissions is a troublesome issue in healthcare review and development. With an ongoing shift towards value-based care delivery taking place in today's healthcare industry, efforts to find effective solutions for reducing readmission rates have a new level of urgency. Costs saved in less readmissions are doubled when greater levels of health and wellbeing following surgery are added to the quest for value based care. Among the more promising solutions that have emerged from these efforts is the recognition that more effective patient tracking, follow-up and engagement is part of the whole solution. Educating patients about 'what happens'at home after your discharge has always been in the care plan. This requires creating a more efficient care transition; and contact as a team focused on that individual patient's needs, between providers across the continuum of care. For many healthcare facilities and providers, improvements made in these processes can be largely attributed to the employment of solid, comprehensive Healthcare IT.

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Technology And The Doctor-Patient Relationship: How Virtual Bridges Can Lead to Solid Ground

Posted by Sue Ellen McKelvey

Technology is changing the doctor-patient relationship. Providers realize that a significant portion of healthcare consumers have already embraced technology in many aspects of their daily lives and that it is a change that is now part of the future of healthcare. There are pain points involved with change, things are not done the same way; many physicians have written in books and blogs as to their frustration with software. Some of this is the degree of detail needed for billing processes that take their eyes from the patient in front of them. But if technology companies listen more to the physicians and less to the billing department, we will start to see a more appropriate use of software to support the doctor-patient relationship. When technology is used judiciously, with more regard for the end users ( providers and the patients online), there are many benefits. Think outside health care encounters: these end users as opening up google to see what the Trivia Quiz answers are or popping online to see what social media sites are doing... The use of online technology for support in clinical settings, helping with diagnoses and in assisted coding is the future - we now must make the technology build better working relationships with the end users.

Patient engagement solutions: Building virtual bridges between providers and clients

Patient portals are becoming primary care tools; post clinic visit or hospital stay they are being used to build and strengthen healthcare relationships. Seeing it from a consumer point of view - this online relationship is bringing the consumer closer to their 'own' healthcare journey as much as being a patient receiving their 'care program' online. Today's always-connected healthcare consumer expects a well-designed, feature-rich online portal to bring to them a variety of patient engagement solutions. And their being involved more and more in the decision making of care pathways, is fostering a greater sense of empowerment and a new respect for a new and online relationship with their provider team. Examples of effective patient engagement solutions available in a high-quality patient portal include:

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Using Technology To Build Better Healthcare Relationships

Posted by Sue Ellen McKelvey

The landscape of healthcare has been shifting over recent years, moving ever more markedly towards a more patient-centric approach. This shift has been heavily influenced by the changing attitudes of today's healthcare consumers, who demand a more collaborative approach than was common in the provider/patient relationships of years past. It has also been influenced by modern healthcare providers, who have seen the need for a longer consultation to be able to start to support wellness initiatives in a patient and an approach to clinical care that is more personalized. Many providers embrace this new approach in greater numbers due to mounting evidence of the importance of patient engagement as a factor in improving health outcomes.

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The Importance Of Efficient, Innovative Software Solutions In Value Based Care

Posted by Sue Ellen McKelvey

The value-based model is changing the way that healthcare is delivered in an ever-increasing share of today's healthcare market. This model is designed to improve the efficiency, quality and coordination of care, improve health outcomes, contain or reduce healthcare costs and create care delivery processes that are more responsive to the needs and desires of individual healthcare consumers. Meeting those important goals is key to the success – both clinical and financial – of healthcare providers under the value-based model. For many, this requires extensive redesign of care pathways and processes, as well as cumbersome and additional administrative practices. Efficient, innovative software solutions are vital to that effort.

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