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Insights & News

Practice Management Challenges: Rising Operating Costs

Posted by Sue Ellen McKelvey

Healthcare practices, like any business, have always faced financial challenges, and ever-rising operating costs have always been on that list of challenges. However, over the past few years, factors such as new regulations, health insurance changes and uncertainty around reimbursement rates and new payment models have intensified the problem. Not only do these factors contribute to greater operating costs, they also squeeze revenues, leaving providers with that “stuck between a rock and a hard place” feeling.

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Transitioning to Value-Based Care: Meet the Challenges With Better Technology

Posted by Sue Ellen McKelvey

A value based healthcare model strives to improve the quality of the care delivered and demonstrate better client/patient centered health outcomes whilst also lowering healthcare costs. This has the potential to benefit both the providers and healthcare consumers they serve. However, it also represents an entirely new business model for a clinic and their clients as well as the provider team. A new base for payments is the challenging reality in the stressed healthcare system of developed countries. This new approach requires a big shift; transitioning from the traditional fee-for-service system has some challenges. Here, we hope to talk to these transitions and detail some of the key challenges providers are facing as they make that transition. The role of your healthcare IT platform is important; it should in 2017/2018 be an asset and a friend of the clinic in helping to show value based care for clients as well as helping the provider team to meet performance challenges.

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Great Healthcare Management Is All About Seamless Information Management

Posted by Sue Ellen McKelvey
Information management has always been an important component of healthcare. This used to be all about the processes. Now as we look forward it is also about the ability to provide safe, effective care to healthcare consumers. However, as these efforts increase, seamless data management is key. The quality, efficiency and cost-effectiveness of healthcare delivery has placed new demands on today's healthcare providers, and there is to be a seamless flow around information management; now essential in any IT platform supporting healthcare management. Read More

Why Single Platform HIT? Because Well-Coordinated Care Requires Ready, Secure Access to Well-Coordinated Data

Posted by Sue Ellen McKelvey

Healthcare has developed into fragmented specialities of care, costs and the patient is lost in the processes.Health information technology (HIT) is more important than ever in being able to support new delivery models of delivery and value based payment reporting. Not only do providers, facilities and healthcare systems need to collect a greater amount of data and from more diverse sources, but that data needs to have integrity and be much more detailed than in the years past. And data, like new care models, must be better integrated across the care continuum – after all, fragmented data isn't conducive to fixing fragmented system.

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Meeting The Needs Of Today's Healthcare Consumer: Solid, Secure Technology Is Essential

Posted by Sue Ellen McKelvey

Expectations of a new healthcare industry is evolving; moving the focus towards individuals, with a more personal approach rather than disease recognition and management only. This more patient-centered approach has led to a greater understanding of the needs of healthcare consumers. Among the more important revelations to emerge from that process is that today's healthcare consumer is no longer satisfied with being a passive patient, relegated to the sidelines as their providers decide what best suits their needs. Rather, they want to be recognized and increasingly expect their input to be important in the decision making process; they are more empowered as consumers or clients at the center of their own healthcare journey.

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Chronic Disease Management: How Patient Portals Can Help

Posted by Sue Ellen McKelvey

Chronic disease is a world-wide health crisis. According to the World Health Organization (WHO), chronic disease, including cardiovascular disease, cancers, diabetes and respiratory diseases, kill more than 38 million people each year worldwide. In the U.S., more than half of all adults suffer from at least one chronic disease, according to the Centers for Disease Control and Prevention (CDC). According to the Australian Institute of Health and Welfare (AIHW), Australia has a similar chronic disease burden, with about half of all adults having a chronic disease, and 1 in 5 affected by at least two.

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Software Solutions To Facilitate Truly Patient-Centered Care

Posted by Sue Ellen McKelvey

The ability to provide patient-centered care is key to the provision of high-quality care and better long term health outcomes for the individual. This fact is becoming more widely accepted throughout the healthcare industry. To Aid in developing patient-centered practices and processes, the Picker Institute, an organization that sponsored education and research in the field of patient-centered care, worked with researchers at Harvard University to identify practices that improve the patient experience. According to the Institute, researchers used relevant literature and focus groups that included patients, family members, physicians and hospital staff in defining seven primary dimensions of patient-centered care. In 1987, an eighth dimension was added, and the list published as the Eight Picker Principles of Patient Centered Care.

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Supporting Better Health Behavior With A Fully Integrated Platform Of Healthcare Information

Posted by Sue Ellen McKelvey

The face of healthcare is changing. One of the more important changes seen in recent years is a shift in the concept of service. What is the focus of professional service in healthcare settings?

In 2017 we are all talking about patient-centered care. But is it a new idea that the patient is the focus of the healthcare service? Not a new idea. We would all agree that a physician working with a patient has that patient in their focus. This is a concept of professional quality of the healthcare service rather than how the patient perceived the service. The current healthcare system has traditionally focused on primarily treating acute pain/suffering and the many illnesses/conditions we call medical emergencies. Now in the last years of healthcare costs and questions, we are to broaden the approach of the healthcare system to now to have more emphasis on treating individuals, not diseases. This is the increasingly complex presentation of chronic disease in the individual. Given the increasing prevalence of behavior-induced chronic health conditions, this emerging system of healthcare is requiring other services to be increased: screenings for prevention, education at home and self-behavioral changes for effective management. Improving the health behaviors of individual healthcare consumers is key and healthcare IT tools can support sustainable behavior changes in your patients; again it is all about them and how they feel you are changing your health.

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Patient Portals: Improved Communication Means Improved Client Satisfaction

Posted by Sue Ellen McKelvey

Patient-centered care is now prevalent as a 'discussed' model of delivery; the many stakeholders across the healthcare industry talk to its value. It has become clear that the average healthcare consumers are more satisfied with their care when they feel valued as an important member of their own healthcare team; considered and asked to be involved in critical decisions. Communication is key to building the solid, collaborative healthcare relationships that lead to those feelings of empowerment and engagement. Patient portal software gives providers the means to open the lines of communication, sometimes slowly at first and then increasing the frequency and quality of interactions between themselves and their clients.

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Integrated Healthcare Delivery Models Need Innovative Software Solutions

Posted by Sue Ellen McKelvey

The healthcare industry has seen broad changes in recent years, as government health plans, employer groups, health insurance providers and other purchasers of healthcare demand higher quality at lower cost in the delivery of care to individual healthcare consumers. Those demands have given rise to value-based care delivery models, which call upon healthcare providers throughout the continuum of care to take a more patient-centered and collaborative approach to care. Successful implementation of this integrated approach relies heavily on the ability to collect, manage and share information efficiently and effectively throughout the care process, which depends upon innovative software solutions.

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