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Insights & News

Why Single Platform HIT? Because Well-Coordinated Care Requires Ready, Secure Access to Well-Coordinated Data

Posted by Sue Ellen McKelvey

Healthcare has developed into fragmented specialities of care, costs and the patient is lost in the processes.Health information technology (HIT) is more important than ever in being able to support new delivery models of delivery and value based payment reporting. Not only do providers, facilities and healthcare systems need to collect a greater amount of data and from more diverse sources, but that data needs to have integrity and be much more detailed than in the years past. And data, like new care models, must be better integrated across the care continuum – after all, fragmented data isn't conducive to fixing fragmented system.

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Meeting The Needs Of Today's Healthcare Consumer: Solid, Secure Technology Is Essential

Posted by Sue Ellen McKelvey

Expectations of a new healthcare industry is evolving; moving the focus towards individuals, with a more personal approach rather than disease recognition and management only. This more patient-centered approach has led to a greater understanding of the needs of healthcare consumers. Among the more important revelations to emerge from that process is that today's healthcare consumer is no longer satisfied with being a passive patient, relegated to the sidelines as their providers decide what best suits their needs. Rather, they want to be recognized and increasingly expect their input to be important in the decision making process; they are more empowered as consumers or clients at the center of their own healthcare journey.

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Chronic Disease Management: How Patient Portals Can Help

Posted by Sue Ellen McKelvey

Chronic disease is a world-wide health crisis. According to the World Health Organization (WHO), chronic disease, including cardiovascular disease, cancers, diabetes and respiratory diseases, kill more than 38 million people each year worldwide. In the U.S., more than half of all adults suffer from at least one chronic disease, according to the Centers for Disease Control and Prevention (CDC). According to the Australian Institute of Health and Welfare (AIHW), Australia has a similar chronic disease burden, with about half of all adults having a chronic disease, and 1 in 5 affected by at least two.

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Software Solutions To Facilitate Truly Patient-Centered Care

Posted by Sue Ellen McKelvey

The ability to provide patient-centered care is key to the provision of high-quality care and better long term health outcomes for the individual. This fact is becoming more widely accepted throughout the healthcare industry. To Aid in developing patient-centered practices and processes, the Picker Institute, an organization that sponsored education and research in the field of patient-centered care, worked with researchers at Harvard University to identify practices that improve the patient experience. According to the Institute, researchers used relevant literature and focus groups that included patients, family members, physicians and hospital staff in defining seven primary dimensions of patient-centered care. In 1987, an eighth dimension was added, and the list published as the Eight Picker Principles of Patient Centered Care.

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Supporting Better Health Behavior With A Fully Integrated Platform Of Healthcare Information

Posted by Sue Ellen McKelvey

The face of healthcare is changing. One of the more important changes seen in recent years is a shift in the concept of service. What is the focus of professional service in healthcare settings?

In 2017 we are all talking about patient-centered care. But is it a new idea that the patient is the focus of the healthcare service? Not a new idea. We would all agree that a physician working with a patient has that patient in their focus. This is a concept of professional quality of the healthcare service rather than how the patient perceived the service. The current healthcare system has traditionally focused on primarily treating acute pain/suffering and the many illnesses/conditions we call medical emergencies. Now in the last years of healthcare costs and questions, we are to broaden the approach of the healthcare system to now to have more emphasis on treating individuals, not diseases. This is the increasingly complex presentation of chronic disease in the individual. Given the increasing prevalence of behavior-induced chronic health conditions, this emerging system of healthcare is requiring other services to be increased: screenings for prevention, education at home and self-behavioral changes for effective management. Improving the health behaviors of individual healthcare consumers is key and healthcare IT tools can support sustainable behavior changes in your patients; again it is all about them and how they feel you are changing your health.

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Patient Portals: Improved Communication Means Improved Client Satisfaction

Posted by Sue Ellen McKelvey

Patient-centered care is now prevalent as a 'discussed' model of delivery; the many stakeholders across the healthcare industry talk to its value. It has become clear that the average healthcare consumers are more satisfied with their care when they feel valued as an important member of their own healthcare team; considered and asked to be involved in critical decisions. Communication is key to building the solid, collaborative healthcare relationships that lead to those feelings of empowerment and engagement. Patient portal software gives providers the means to open the lines of communication, sometimes slowly at first and then increasing the frequency and quality of interactions between themselves and their clients.

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Integrated Healthcare Delivery Models Need Innovative Software Solutions

Posted by Sue Ellen McKelvey

The healthcare industry has seen broad changes in recent years, as government health plans, employer groups, health insurance providers and other purchasers of healthcare demand higher quality at lower cost in the delivery of care to individual healthcare consumers. Those demands have given rise to value-based care delivery models, which call upon healthcare providers throughout the continuum of care to take a more patient-centered and collaborative approach to care. Successful implementation of this integrated approach relies heavily on the ability to collect, manage and share information efficiently and effectively throughout the care process, which depends upon innovative software solutions.

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Patients With An Online Portal Value Preventive Care

Posted by Sue Ellen McKelvey

Every healthcare provider is aware of the importance of a preventive approach to care where ever possible. The fact remains that this is a generation that was educated to come to the doctor when they had a problem. However, to get these people on board to accept and then actually follow your preventive care guidelines can be a frustrating task. Some will not take prevention seriously and see no reason to see healthcare providers unless they feel poorly. Others may have a clear understanding of what they need, when they need it and already educated by online activities to follow-through with a program for overall health and wellness. and yet these people still skip wellness visits or screening tests when they are 'too busy'. So what can providers do to get more people acting responsibly and driving their own preventive care program? Patient portal or online software access can help, and here we want to discuss just how the patient online, engaged in their journey can make the difference.

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How Solid, Comprehensive Healthcare IT Can Help Reduce Readmissions

Posted by Sue Ellen McKelvey

Hospital readmissions occur; some are unavoidable and others may be assisted more in their needs after their disharge to minimise the need for readmissions. How to avoid patient readmissions is a troublesome issue in healthcare review and development. With an ongoing shift towards value-based care delivery taking place in today's healthcare industry, efforts to find effective solutions for reducing readmission rates have a new level of urgency. Costs saved in less readmissions are doubled when greater levels of health and wellbeing following surgery are added to the quest for value based care. Among the more promising solutions that have emerged from these efforts is the recognition that more effective patient tracking, follow-up and engagement is part of the whole solution. Educating patients about 'what happens'at home after your discharge has always been in the care plan. This requires creating a more efficient care transition; and contact as a team focused on that individual patient's needs, between providers across the continuum of care. For many healthcare facilities and providers, improvements made in these processes can be largely attributed to the employment of solid, comprehensive Healthcare IT.

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Technology And The Doctor-Patient Relationship: How Virtual Bridges Can Lead to Solid Ground

Posted by Sue Ellen McKelvey

Technology is changing the doctor-patient relationship. Providers realize that a significant portion of healthcare consumers have already embraced technology in many aspects of their daily lives and that it is a change that is now part of the future of healthcare. There are pain points involved with change, things are not done the same way; many physicians have written in books and blogs as to their frustration with software. Some of this is the degree of detail needed for billing processes that take their eyes from the patient in front of them. But if technology companies listen more to the physicians and less to the billing department, we will start to see a more appropriate use of software to support the doctor-patient relationship. When technology is used judiciously, with more regard for the end users ( providers and the patients online), there are many benefits. Think outside health care encounters: these end users as opening up google to see what the Trivia Quiz answers are or popping online to see what social media sites are doing... The use of online technology for support in clinical settings, helping with diagnoses and in assisted coding is the future - we now must make the technology build better working relationships with the end users.

Patient engagement solutions: Building virtual bridges between providers and clients

Patient portals are becoming primary care tools; post clinic visit or hospital stay they are being used to build and strengthen healthcare relationships. Seeing it from a consumer point of view - this online relationship is bringing the consumer closer to their 'own' healthcare journey as much as being a patient receiving their 'care program' online. Today's always-connected healthcare consumer expects a well-designed, feature-rich online portal to bring to them a variety of patient engagement solutions. And their being involved more and more in the decision making of care pathways, is fostering a greater sense of empowerment and a new respect for a new and online relationship with their provider team. Examples of effective patient engagement solutions available in a high-quality patient portal include:

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